I’ve been installing Office 2013 on a lot of computers lately and I ran into a number of issues in the process. From annoying messages like “Sorry, we ran into a problem” and “Something went wrong” to slow downloads stuck at a certain level during installation, these were typical Microsoft problems all the way.
If you’ve tried to install Office 2013 on Windows 8 or Windows 7 and you’re having problems, I’ll try to offer you as many solutions as possible. If you run into any other issue not mentioned here, please leave a comment and let us know.
It’s also worth noting that you can’t install Office 2013 on Windows Vista or Windows XP, it just isn’t possible. You will receive an error message like:
This is an invalid Win32 application
or
We are sorry you were unable to install your Office product because you do not have a modern Windows operating system. To install this product you need Microsoft Windows 7 (or newer)
or
Procedure entry point K32GetProcessImageFileNameW cannot be located in dynamic link library KERNERL32.dll
Now let’s talk about some of the problems that may arise when installing Office 2013 on Windows 7 and Windows 8.
Fix “what went wrong” in Office 2013
You can get this error if the first install stopped and you started a second install over the first. You can also get this error if your computer restarts for any reason before the installation is complete. In this case, you should go to Control Panel, click Microsoft Office 2013 or Microsoft Office 365, and click Change.
Depending on which version of Office you have installed, you should see a “Repair” or “Online Repair” option. If you have Office 365, you will see an Internet Recovery option followed by a Recovery option.
If for some reason this fails or you don’t see Office 2013 in Control Panel, you can try downloading the Office 2013 uninstaller from Microsoft Fix it. However, first you need to run the Torubleshooter installer and uninstall program, which you can run from here:
http: //support.microsoft.com/mats/Program_Install_and_Uninstall
This little program basically tries to fix any installation or uninstallation problems, including corrupted registry keys and blocked installations. After running this program, you can run Fix it to remove all leftovers of Office 2013:
http: //support.microsoft.com/kb/2739501
Also, at the bottom of this article, there are instructions for how to manually uninstall Office 2013 if none of the above two methods work. These are quite a few steps, but hopefully you won’t have to get to them. After you run the above two tools, go ahead and restart and then try to install Office 2013 again and hopefully you will succeed.
Office 2013 setup has discontinued at various rates
The next problem I ran into was that the installation just stuck at various points. The first thing to try is just restarting your computer. Sometimes when Windows boots up, the installation continues, or you can restart the installation and it will work. If not, read on.
Stops from 80% to 90%
Stop between 80% and 90%
If the installation stops between 80 and 90 percent, your problem is likely with the Print Spooler service. To fix this, you must stop the Print Spooler service, complete the installation, and then restart it after the installation is complete. In Windows 7, select Start, Run and type services.msc. In Windows 8, open the charms bar and type services.msc in the search box.
In the Services console, locate Print Spooler, right-click it and select Stop.
Now go ahead and try to install Office 2013 again. If you are not stuck, you can go back to Services.msc after installation, right click Print Spooler and click Start. The reason for this appears to be a conflict between HP printers and Office installed. Doesn’t make sense, but here it is.
Stops at 94%
Stop at 94%
If the installation stops at 94%, you just need to try restarting your computer and see if that fixes it for you. And yes, exactly 94%! I have no idea why, but it will require a forced reboot.
If the installation stops at some other percentage than the one mentioned above, your only option is to try the steps mentioned above: Repair Office and Fix to uninstall Office 2013.
IntegratedOffice.exe
Another error message you may receive while installing Office 2013:
Windows cannot find “C: Program Files Microsoft Office 15 clientX64 IntegratedOffice.exe”. Make sure you entered the name correctly and then try again.
Fortunately, this is fairly easy to fix. You can download Microsoft Fix it solution to remove some keys in the registry:
http: //support.microsoft.com/kb/2809219/en-us
If you need to do this manually, you will need to open regedit as administrator and then remove the following two keys:
HKEY_LOCAL_MACHINE Software Microsoft Office 15.0
HKEY_CURRENT_USER Software Microsoft Office 15.0
Make sure you export the keys first (File – Export) before deleting them. After running Fix it or manually removing keys, try installing Office again.
Signature error cannot be verified
If you needed to download Office 2013 or Office 365, you might receive the following error when trying to run an executable file:
“We’re sorry, but we are unable to verify the signature of the files required to install your Office product.”
There are some strange solutions here that don’t seem to have anything to do with the error message. First, try a wired connection instead of a wireless one. Then re-download the installation files and try again.
Secondly, you can try clearing temporary Internet files from Internet Explorer. To do this quickly, simply download the Fix it solution from Microsoft. This will clear the temporary internet files for you.
Finally, you can try renaming the downloaded installation file. For example, if the file name contains a number in square brackets, such as [1], remove it and try running the installation again.
Fix “We can’t sign you in right now” error
Now that Office 2013 is associated with your Microsoft account, you might encounter this error during installation. There are several things you can try. First, go to http://account.live.com and make sure you are not signed in. If so, log out. Then try installing Office again.
If that doesn’t work, try clearing your cookies and internet history. To do this, open IE and select “Tools”, “Internet Options”, go to the “General” tab, then click “Delete” in the “Browsing history” section.
Then make sure you uncheck the box next to “Save favorites data” and check the box next to “Cookies and website data, history and temporary Internet files.”
Restart your browser and then retry the installation. Finally, if none of this works, you can try opening an InPrivate Browsing session in IE and then trying to launch the installer from within that session. Click the gear icon, click Security, and then click InPrivate Browsing.
Reset the task scheduler
During the installation of Office 2013, several tasks are added to Task Scheduler. If something goes wrong here, it may interfere with the installation of Office 2013. You can reset the task scheduler by opening a command prompt as an administrator and typing net start schedule. This will ensure that the task scheduler is working.
Then open Task Scheduler in Windows 7 by going to Start and typing Task Scheduler in the box. In Windows 8, open the Search charm and type “Schedule tasks”.
This will open the Task Scheduler Library. Expand it and click Microsoft and then Office. Remove any tasks that start with “Office”. In my case, I had three tasks.
Other troubleshooting tips for Office 2013 installation errors
These are most of the basic problems you’ll run into when installing Office 2013 or Office 365, but there are other troubleshooting steps you can take if none of the above helps.
1. Disable all anti-virus programs, especially if you need to download the installation. If the installation continues to lag, etc., antivirus or firewall might be the culprit.
2. Reset Internet Explorer settings. This is the last effort if you can’t get something else to work.
Reset IE 10 – http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-10
Reset IE 9 – http://windows.microsoft.com/en-us/internet-explorer/change-ie-settings#ie=ie-9
Reset IE 8 – http://windows.microsoft.com/en-us/internet-explorer/change-ie-settings#ie=ie-8
3. Run the System File Checker to check all protected system files to make sure they are the correct version. You can open a command prompt and type sfc / scannow.
4. Create a new Windows Administrator profile if you are using Windows 7. If something is wrong with your current profile, it may cause problems when installing Office 2013.
5. Try using a wired connection instead of a wireless one.
That’s all! Hopefully one of the solutions above fixed the issue with installing Office 2013. If not, please leave a comment here and we’ll try to help you. Enjoy!
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