Customer Services Improvement Plans or mepco bill correction centers.
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mepco bill correction centers numners. mepco helpline
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Customer Services Improvement Plans
- Revamping of Customer service centers. Upgraded RCC MEPCO HQ Multan and Circle Complaint Centers in each circle. All complaint centers of MEPCO will be integrated With RCC.
- Establishment of Ministry complaint center At HQ and disposal of compliant with in the given time frame.
- Accurate billing is ensured by using advance technology of Meter reading Through HHUs (Hand Held Units) and installations of AMR/Smart Meter.
- Timely and accurate billing is being ensured through introduction of Modern ORACLE based Billing System (CIS). Billing of Multan Circle is successfully done in 06/2015 and the project will be extend to all 08 Circle by the year 2016-17
- Online payment and duplicate billing facility is made available to customers.
- Toll-Free complaint registration on 0800-63726 against theft of electricity.
- Load shedding schedule is being updated on MEPCO Website for customers information.
- MEPCO will establish online complaint registration and establish Call Centers
- Set of polices and procedure including Customer Services Manual are uploaded on MEPCO Website for customers information
- Cost of service Study is being conducted for shifting of actual cost of electricity to customers through tariff.
- 12 Months consumption and payment history is being provided on Electricity bill for customer information.