How To Fix Outlook Stuck On Loading Profile

How To Fix Outlook Stuck On Loading Profile.Sometimes Outlook can get stuck at the boot profile screen when you try to start it. When this happens, Outlook will not leave this screen, no matter what you do. As a result, you cannot access your emails through the app.

There are several reasons why Outlook is stuck at the boot profile screen. You can fix the underlying problems on your computer to get rid of this Outlook error.

Run Outlook with administrator privileges

Although Outlook works fine in normal mode, sometimes it helps to use it in administrative mode to solve many problems. Administrator mode allows Outlook to perform many administrator-level tasks that might resolve your issue.

Find the Outlook shortcut on your desktop.
Right click on the Outlook shortcut and select Run as administrator.

At the prompt that appears on the screen, click Yes.

Start Outlook in Safe Mode

Similar to the Windows operating system, Outlook comes with Safe Mode to help you troubleshoot your computer. Safe mode downloads only the files needed to start Outlook. This gives you the option to disable any suspicious Outlook add-ins.

Press the Windows key + R keys at the same time to open Run.
Type the following command in Run and press Enter.outlook.exe / safe

Select your profile and click OK.

Click the File menu at the top.
Select Options in the left sidebar to open the Outlook settings menu.

1. Select Add-Ins from the options available in the left sidebar.
2. Select COM Add-ins from the Manage drop-down menu and click Go.

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1. 1. Uncheck all add-ins in the list and click OK.

1. 1. Close Outlook and restart it.
  2. Enable add-ons one by one and this will help you find the add-on that is causing the problem.

Kill all office processes with Task Manager

Microsoft recommends closing all Office processes using Task Manager to fix Outlook stuck on profile loading. Make sure you save your work in these Office apps before you close them.

1. 1. Right-click the Windows taskbar and select Task Manager.

1. 1. When Task Manager opens, click the Processes tab.
  2. Find all Office processes, right-click them one at a time and select End Task.

1. 1. Start Outlook and it should work.

Use Outlook in Airplane Mode

When you start Outlook, it connects to your mail server to receive new emails. If there is a problem with the network connection, it can cause problems connecting to Outlook, and this can lead to issues like Outlook stuck on the boot profile screen.

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You can try starting Outlook in airplane mode to fix this problem.

1. 1. Click the notification icon in the lower right corner of the screen.

1. 1. Select the Airplane mode tile to enable the mode.

1. 1. When Airplane mode is on, start Outlook.

Turn off Outlook Presence Options

Outlook offers several features to show your presence in the app. If these features are enabled on your computer, Microsoft suggests turning them off to see if that fixes the Outlook freezing issue when loading a profile.

This method will only work if you can somehow launch Outlook on your computer. This method usually works if the error occurs accidentally.

Turning off these presence features will not affect your email experience in Outlook.

1. 1. Launch Outlook on your computer.

1. 1. Click the File menu in the upper left corner.
  2. There are several options on the left sidebar. Click on the one that says “Options”.

1. 1. Select “People” from the left sidebar on the next screen.
  2. Find the section titled “Online status and photos” in the right sidebar and uncheck the boxes next to the following options.? Show online status next to name
    ? Show user photos when available (requires Outlook restart)
    
    Then click OK at the bottom to save your changes.

1. 1. Close Outlook and then reopen it.

Repair Corrupted Outlook Files

Outlook can get stuck on the download profile screen if one or more of its files are damaged. Fortunately, Outlook comes with a utility that allows you to fix these corrupted files

It doesn’t take much manual input to fix corrupted files. The utility does everything it takes to fix your files and help you open Outlook without any problems.

1. 1. Right-click the Outlook shortcut on the desktop and select Properties.

1. 1. Click the Shortcut tab at the top.
  2. You will find a button that says Open File Location. Click it to open the folder that contains the actual Outlook application.

1. 1. There are many files in the opened folder. Locate an executable file named SCANPST.exe and double-click the file to open it.

1. 1. The program will ask you to add the file that you want to scan for problems. Click the Browse button to add the file.

1. 1. Browse to one of the following locations, find the .pst file and select it to add to the utility.Path 1 – C: Users AppData Local Microsoft Outlook
    Path 2 – C: Users Roaming Local Microsoft Outlook
  2. Click Start in the utility.

1. 1. Select the “Back up scanned file before restoring” checkbox and click “Restore”.

1. 1. Start Outlook after fixing the file.

Create a New Outlook Profile

A corrupted user profile can cause Outlook to hang at the boot profile screen. Outlook gives you the ability to create and use new profiles if your existing ones have problems.

You can create a new profile by following these steps.

1. 1. Launch Control Panel on your computer.

1. 1. Find the Mail option and click it.

1. 1. Click Show Profiles on the next screen.

1. 1. Click the Add button to add a new profile.

1. 1. Enter a name for your new profile and click OK.

1. 1. Enter the email account configuration for your new profile.
  2. Back in your mailbox, select your new profile from the Always use this profile drop-down menu. Then click “Apply” and then “OK”.

1. 1. Open Outlook and it should no longer hang at the boot profile screen.

Once you have access to Outlook, it is worth clearing your Outlook cache files to avoid future cache issues.

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