On most Android devices, Google Play and its services tend to be the main source of problems. You’ve probably figured this out if you’ve been using an Android phone for a while. Some of these issues prevent you from downloading new apps, while others cause problems with playing music on Google Play.
Below are some common problems you may encounter on Google Play on your devices and how to fix them.
How to fix Google Play services shutdown
If you keep getting a message that services keep stopping, these methods will fix it for you.
Reboot device
When an issue such as stopping Google Play services occurs, the first and simplest thing you should try is to restart your device. A reboot fixes a lot of common minor glitches and issues on your phone, and you should give it a try.
When your phone boots up, you won’t have any more problems.
Update the Play Store app
Like your other apps, the Google Play Store app also needs to be updated for optimal error-free performance. In most cases, the application installs updates by itself. However, you can run a manual check for updates and see if there are any updates that need to be installed.
- Launch the Google Play Store app on your device.
- Click on the hamburger in the upper left corner and select “Settings”.
- Click on the Play Store version to find and install updates.
Delete data and cache of Google Play services
Google Play services store data and cache files on your device. If there is a problem with the service, you can try deleting these files and see if that solves the problem.
This should fix the problem if it was caused by the cache file.
- Go to Settings> Apps & notifications on your device and tap on Google Play Services.
- Select “Storage” and click “Empty Storage” and then “Empty Cache”.
Rollback Play Store Service Updates
App updates usually fix existing problems on your device, but sometimes they are the cause of the problem. In such cases, rolling back the updates is the best you can do. You will be returned to working version of Google Play Services on your phone.
- Go to Settings> Apps & notifications and tap on Google Play Services.
- Click on the three dots in the upper right corner and select “Uninstall Updates”.
How to fix Google Play Store white screen
If the Play Store screen goes completely white and doesn’t show any menu at all, these solutions will most likely fix it for you.
Toggle airplane mode setting
Enabling airplane mode disconnects your device from most connections, such as Wi-Fi and cellular. It’s worth toggling the option to temporarily prevent the Google Play Store from fetching new data, and that might fix the white screen issue on your phone.
- Pull the notification bar down from the top of the screen.
- Click on the option labeled “Airplane Mode” to enable it.
- Wait about a minute.
- Disable the setting by clicking on it in the notification area.
Switch To Cellular Data or Wi-Fi
A possible reason you’re having a white screen issue on the Google Play Store is because your Wi-Fi or cellular data plan isn’t working as expected. The Play Store cannot download any data, so it has no choice but to show a white screen.
You can fix this by changing your internet connection environment.
- If you are currently using a cellular network, turn off the Mobile Data setting in Action Center and use Wi-Fi instead.
- If you are on a Wi-Fi network, turn off Wi-Fi and connect to your cellular data.
Clear data and cache for Play Store
Like many other applications, Play Store stores files for storage and caches them in your phone’s memory. If these files accumulate in large numbers, you should consider deleting them to see if that solves the problem on your phone. This should not affect how the app works on your device.
- Go to Settings> Apps & Notifications on your phone and tap Google Play Store.
- Select “Storage” and click on “Empty storage” and “Empty cache” in turn.
Enable background data usage
The Play Store sometimes needs to run its internal tasks in the background. This requires an active internet connection and an option enabled in the settings.
You can enable this option as follows.
- Go to Settings> Apps & Notifications and click Google Play Store.
- Click Data Usage on the next screen.
- Turn on the Background Data option.
How to Fix Google Play Games Problems
There are not many problems with Play Games But if you are facing any problem, here are the methods that you can use to troubleshoot Google Play games.
Delete data and cache for Play games
Deleting data and cache files for Play Games will most likely fix any problems with them on your device. The application will then create new versions of these files, which most likely will not have problems.
Please be aware that this will not affect your games or anything else with the service.
- Open Settings on your phone, tap Apps & notifications and select Google Play Games
- Select “Storage” and then click “Clear storage” and “Clear cache”.
- Launch the Play Store on your phone and search for Google Play Games
- Click the Remove button to remove the application from the device.
- Click Install for the same application to reinstall it on your phone.
- Launch Settings on your device, click Apps & Notifications and select Google Play Music
- Select “Storage” and click the “Clear cache” button.
- Visit the Google Play Music website using a browser.
- Click the hamburger icon at the top and select Settings.
- You will see the number of songs that you have uploaded to your account.
- MP3
- AAC
- WMA
- FLAC
- OGG
- M4P
- M4A
- Launch the Google Play Music app on your device.
- Click on the hamburger icon in the upper left corner and select “Settings”.
- You will find the Refresh option under the Account section. Click on it to update your music library.
- Open the Google Play Music app on your phone.
- Click on the hamburger icon at the top and select Settings.
- Scroll down and turn off the Wi-Fi Only Streaming option in the Playback section.
Reinstall Google Play Games on your device
If clearing app data and cache files didn’t work, you can try uninstalling the entire app and then reinstalling it from the Play Store. This should solve most of the problems, as you will receive a fresh new version of the application.
How to fix Google Play Music
Most of the problems with Play Music are not actually problems, but rather features provided by the developers. Turning them on or off should fix the Google Play issue you are experiencing.
Clear cache for Google Play Music
Some problems with Google Play Music are due to unnecessary cache files, and deleting these files will most likely fix any problems with the app. It will not delete anything from your library or cause any other problems on your phone.
Do not upload more than allowed
If you didn’t already know, Google Play Music allows you to store up to 50,000 songs in your account. If you are having trouble downloading new songs, you can check if you have exceeded the allowed limit.
Download only compatible music formats
Google Play Music does not support downloading all music formats. If you are having trouble downloading one or more music files, you are most likely downloading incompatible formats.
It currently supports the following download formats:
There are certain conditions regarding which format you can download from which device, which can be found on their website.
Fix missing songs by updating the app
Some users are complaining that their downloaded songs are missing from the app. If you can’t find songs in your library that you know you’ve downloaded either, updating the app should fix the problem.
Disable Wi-Fi Streaming
To keep the data on your phone, Play Music has an option that only streams music when connected to a Wi-Fi network. This means that the application will not allow you to stream files if you are using mobile internet.
You can fix this by turning off the option in the settings.
Google Play Utilities are some of the useful tools that you can use on your devices, but they are often the reason why you have so many problems with your phone. Fortunately, there are ways to get rid of these problems with your phone.