As an IT support professional, I love dealing with obscure Windows errors that seem completely ridiculous and almost meaningless. The great thing is, in most cases, you really don’t need to know exactly what the problem is in order to solve it.
Take for example the following strange error I recently saw:
The resource file was not found!
The person received this message every time they started their computer and tried to right-click something or click the My Computer icon. It was really weird and very annoying. We later found that we couldn’t even enter the Windows Control Panel because this error was popping up when trying to double-click the icon.
If you’re having this problem, you might have an HP computer with a Trusted Platform Module (TPM). In fact, this is a technology that I recently wrote about that allows you to enable Bitlocker Drive Encryption in Windows.
However, for some HP laptops and PCs, this can be a real headache! Here are some ways to fix it:
Method 1 – Uninstall HP Protect Tools Built-in Security
The first thing you can try is uninstalling Embedded Security for HP ProtectTools from your computer. Please note that this software usually does not cause this problem, but is launched when you install or uninstall some other program.
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Additionally, it can be caused by cleaning tools like registry cleaners, spyware cleaners, virus cleaners, etc. These programs sometimes delete registry keys that are considered harmful or useless, but in fact are not!
If uninstalling the program works for you, you can leave it that way or try reinstalling it again and see if the problem returns or not. Must not be!
Please note that the program may also be called the Infineon TPM Professional Package, so if you do not see â€œBuilt-in Securityâ€, remove anything that contains â€œTPMâ€!
Method 2 – Add C_PsdRsDll to the Windows Registry
As I mentioned above, sometimes the registry key for the TPM software installed on HP computers can be accidentally deleted. If uninstalling and reinstalling the program doesn’t work for you, you can try to create the registry key manually.
Navigate to the following registry key (Start, Run, regedit):
HKLM / Software / Infineon / TPM Software
Now right click this key and select New and then New String Value and name it C_PsdRsDll and the value C: Program Files Hewlett-Packard Embedded Security Software PsdRs% s.dll
Method 3 – Delete the PSD Shell Extension
Finally, the last thing you can try, if nothing else works, is to navigate to the following registry key:
HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows CurrentVersion Shell Extensions Approved
Find the PSD Shell Extension on the right, right-click it and select Uninstall.
Be sure to back up the registry before deleting or modifying keys in the Windows Registry. Hope this fixed your problem! Enjoy!