A client recently came to me from a Windows 10 PC that had live tiles that weren’t updating. Plugging in his computer, I was surprised to see that not only were the live tiles not updating, they had these weird little down arrows and nothing else. Before connecting the computer, I suspected that the problem could simply be that the Internet was not working properly and therefore the tiles were not updating.
However, the internet worked fine and the tiles didn’t. By experimenting with a lot of things and asking a few questions, we were able to figure out what the problem was. In this article, I’ll walk you through the various methods you can try to get your Live Tiles to work again on Windows 8 or Windows 10.
First method – reinstall store apps
The first thing you can try is uninstall and reinstall apps that are not updating. You can uninstall an app from the Store simply by right-clicking it and choosing Uninstall.
Then just go back to the Windows Store, click the three dots in the top right corner, and then click My Library.
You will now see a list of all the apps you installed earlier. Click on the little download arrow next to the apps you want to reinstall.
Method 2 – Run the Applications Troubleshooter
You can also download Microsoft’s Apps Troubleshooter, which can fix common problems with apps and the Windows Store.
When you run the troubleshooter, it sounds like you want to use a Microsoft account, but I’m not quite sure why. It gives a kind of warning, but you can continue, it detects problems and automatically tries to fix them.
Alternatively, you can click Start, type Troubleshoot, and press Enter. Then click on Windows Store Apps, which is currently located entirely at the bottom.
Method 3 – Restore Windows 10
The next thing you can try is to restore to the most recent restore point that worked correctly. In the case of my client, the problem was resolved because he installed a third-party antivirus program (Avast) incompatible with Windows 10.
When we did the restore, everything started working fine again. What’s great about Windows 10 is that it automatically creates a restore point whenever you install new software, so you can always go back to a pre-installation point. If after installing some software you have a problem with Live Tiles not updating, it is worth trying to repair or uninstall the program.
Note, however, that uninstalling may not fix the problem because some programs do not remove everything from the registry. When restoring from a restore point, everything that was added to the registry by the program will be deleted. You can read my previous post if you want to know more about System Restore
Fourth method – Disk Cleanup
You can also try cleaning system files, which can clear the application cache. Click Start and type disk cleanup. Then click “Free up disk space by deleting unnecessary files.”
When the dialog box appears, click the “Clean up system files” button.
It will do some calculations about how much disk space you can free up, after which you can click OK and it will ask you if you want to permanently delete the files.
Fifth method – create a new user account
This issue is also sometimes associated with a specific user account. If you are logged out and logged in as a different user and you have no problem with the live update, then your best option would be to delete that user account and create a new one. You can add a new account in Windows 10 by opening the Settings app and clicking Accounts.
Click Family & other people, and then click Add someone to this computer . You will be taken to a page where you can create a new user account. Of course, you will need to transfer your details to the new account. If you’re using a local user account on Windows 10, you can also just try logging in with your Microsoft account and vice versa. Switching between a local account and a Microsoft account might fix the problem.
If switching between accounts doesn’t work, then creating a new account may be your only option. This is not the best option as you will have to re-configure all applications, transfer files, etc.
Method 6 – Reset the PC
If none of the above helps, you may need to restart your computer. This is definitely a last resort as it will reset all your PC settings. All your data and built-in apps will remain, but you will have to reinstall all third-party apps.
Go to Settings, click Update & Security, and then click Recovery.
Hopefully one of the above solutions will solve your problem. It is also recommended to install any of the latest Windows updates, as one of them may contain a fix for such problems. Enjoy!