13 Troubleshooting Tips For When Dropbox Files Are Not Syncing

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If you’re using Dropbox as your primary storage, you need constant access to your files. Sometimes, you may find that your Dropbox files are not syncing In this case, you will not be able to sync the files and older versions of the files will be installed on your devices.

There are many reasons why Dropbox files won’t sync. Some of these reasons include your firewall preventing Dropbox from sending and receiving files, trying to upload restricted files, etc.

Dropbox Files Are Not Syncing”/>

Close and reopen Dropbox on your computer

One easy way to fix minor issues with Dropbox files not syncing is to close the Dropbox app and then reopen it. This should fix the sync issues on your computer.

  1. Find the Dropbox icon in the taskbar and click it.

  1. Click your name in the upper right corner and choose Quit Dropbox

Dropbox Files Are Not Syncing”/>

  1. Launch Dropbox from the Start menu.

Dropbox Files Are Not Syncing”/>

Dropbox Files Are Not Syncing”/>

Allow Dropbox via Computer Firewall

If Dropbox won’t sync your files because of your firewall, you need to add Dropbox as an exception to your firewall

  1. Open the Settings app on your PC.

  1. Click Update & Security.

Dropbox Files Are Not Syncing”/>

  1. Select Windows Security from the left sidebar.

Dropbox Files Are Not Syncing”/>

  1. Click Firewall and Network Protection in the right pane.

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  1. Select Allow application through firewall.

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  1. Click Change Settings at the top.

Dropbox Files Are Not Syncing”/>

  1. Check the Dropbox option and click OK at the bottom.

Dropbox Files Are Not Syncing”/>

Dropbox Files Are Not Syncing”/>

Stop other sync apps when using Dropbox

If you’re using other apps to sync content on your computer, you’ll need to stop those apps while Dropbox syncs its content. Running multiple sync apps at the same time can prevent Dropbox from syncing your files.

Close other syncing apps such as OneDrive and Google Drive until Dropbox has finished syncing your files.

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Make sure your Dropbox account has enough storage

If you add new files to your Dropbox account, you need to make sure that your account has enough storage space. You can check storage usage on the Dropbox website as follows.

  1. Open the Dropbox site and sign in to your account.
  2. Click your profile icon in the upper right corner and select Settings.

  1. Click the Plan tab.
  2. See how much free space is left in your Dropbox account.

Dropbox Files Are Not Syncing”/>

Dropbox Files Are Not Syncing”/>

Set the correct time and date on your computer

Some synchronization procedures require correct date and time settings. If your time and date settings are incorrect, you need to correct them.

  1. Right-click on the current date and time in the lower right corner and select “Configure Date / Time”.

  1. Disable Set Time Automatically.

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  1. Click Edit in the Manually Set Date and Time section.

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  1. Enter the correct date and time.

Dropbox Files Are Not Syncing”/>

Dropbox Files Are Not Syncing”/>

Rename your files to fix Dropbox sync issue

One of the reasons your Dropbox files won’t sync is because you have some forbidden characters in your filenames. Dropbox has a guide that explains which characters cannot be used in filenames if you want to upload files to the service.

To fix this problem, you can rename the files.

  1. Right-click the files and choose Rename.

  1. Enter a simple name for your files and press Enter.

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Use the Dropbox selective sync option

If your Dropbox sync is missing only specific files from your account, you may not have selected those files or folders in the Custom sync option.

  1. Click the Dropbox icon in the taskbar.

  1. Click your profile icon at the top and select Settings.

Dropbox Files Are Not Syncing”/>

  1. Click the Synchronization tab.
  2. Click the Selective Sync button.

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  1. Select the folders you want to sync in your Dropbox account and click “Refresh”.

Dropbox Files Are Not Syncing”/>

Dropbox Files Are Not Syncing”/>

Fix Dropbox hard links on your computer

Dropbox invites you to use the hard link fix option to fix an issue where your Dropbox files are not syncing

  1. Click the Dropbox icon in the taskbar.

  1. Click your profile icon at the top and select Settings.

Dropbox Files Are Not Syncing”/>

  1. Select the Account tab.
  2. Press and hold Alt + H on your keyboard and select the Fix Hard Links button.

Dropbox Files Are Not Syncing”/>

Dropbox Files Are Not Syncing”/>

Remove Dropbox Cache Files

Cache files are often the reason why your Dropbox files won’t sync. Removing these files from your computer will fix the sync issue.

  1. Press Windows Key + R, type the following in the Run box, and press Enter.

    % HOMEPATH% Dropbox .dropbox.cache

  1. Select all files, right-click any file, and choose Delete.

Dropbox Files Are Not Syncing”/>

  1. Right-click the trash bin on your desktop and select Empty Trash.

Dropbox Files Are Not Syncing”/>

Dropbox Files Are Not Syncing”/>

Fix permission issues with Dropbox

Dropbox can’t sync your files if it doesn’t have permission to do so. This may be why some of your Dropbox files are not syncing You can fix this permissions issue with a command in CMD.

  1. Close Dropbox from the taskbar on your PC.
  2. Use Cortana Search to find Command Prompt and click Run as Administrator.

  1. Enter the following commands, pressing Enter after each command.

    icacls “% HOMEPATH% Dropbox” / grant “% USERNAME%” 🙁 F) / T
    icacls “% HOMEPATH% Dropbox” / grant “% USERNAME%” 🙁 F) / T
    icacls “% APPDATA% Dropbox” / grant “% USERNAME%” 🙁 F) / T

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  1. Start Dropbox on your computer.

Dropbox Files Are Not Syncing”/>

Dropbox Files Are Not Syncing”/>

Turn off antivirus software

Most antivirus apps work fine with Dropbox, but some can cause problems. Therefore, it is recommended that you do not turn off your antivirus while you sync files with Dropbox

Use the Application Troubleshooter to fix Dropbox sync issues

If you downloaded Dropbox from the Microsoft Store, you can use the App Troubleshooter utility to fix problems with the Dropbox app.

  1. Launch the Settings app.

  1. Click Update & Security.

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  1. Select “Troubleshoot” from the left sidebar.

Dropbox Files Are Not Syncing”/>

  1. Select Windows Store Apps in the right pane.

Dropbox Files Are Not Syncing”/>

Dropbox Files Are Not Syncing”/>

Reinstall Dropbox on your computer

If no methods have resolved the issue, the last option is to reinstall the Dropbox app on your computer. This will fix both minor and major issues with the synchronization procedure.

  1. Open the control panel.

  1. Click Uninstall a Program.

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  1. Select Dropbox from the list and click Remove at the top.

Dropbox Files Are Not Syncing”/>

  1. Re-download the Dropbox app and install it.

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Did any of these methods fix Dropbox sync issues on your computer? Which method worked for you? Let us know in the comments below.

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